Health and Safety

At TEG, the health and safety of all people at work is important.

TEGs Health and Safety framework provides for education, expectations and advocacy under Policies and Processes, the review and audit under Governance and the accountability under Role and Responsibilities.

Policies and Process

At TEG we focus on communicating and educating employees about WHS Policies & Procedures through the following.

Induction

Office Tour

Managers are responsible for providing an office tour to new employees to ensure they are aware of emergency exits, evacuation meeting spots and first aid box locations. Managers are to provide new starters with WHS Policy and Procedure documents, including familiarising them with WHS Representatives & First Aid Officers for their location.

The New Hire Checklist covers all the activities included in planning for the new employees first week and month.

Mandatory Compliance Courses

Upon commencing with TEG new starters are enrolled onto the learning portal to complete mandatory compliance courses. The titles for the compliance courses are as follows:

Work Health and Safety Fundamentals
Bullying and Harassment
Equal Employment Opportunity
Social and Digital Media in the Workplace

Health and Wellbeing

The Health and Wellbeing of all employees is important to TEG. We have partnered with health & wellbeing providers, such as; Converge International to provide an Employee Assistance Program including Counselling Service, Fitness clubs to provide discounted fitness memberships, Private Health insurers to provide discounted healthcare and Work Health Services to provide flu vaccinations. For more information on Health and Wellbeing initiatives at TEG please click here.

Policies

The following Policies set out the Company’s expectations and processes.

WHS Policy Work Health and Safety Policy

WHS Responsibilities General Guidelines

WHS Framework TEG WHS Framework

Emergency Procedures Fire Evacuation and Emergency Procedures Australia and New Zealand, Fire Evacuation Guidelines Malaysia, Fire Procedure Philippines

First Aid First Aid Policy

Safe Operating Procedures

Turnstiles

Reporting

All accidents, injuries and potential safety hazards – including those outside the workplace that can impact work and the employee – must be reported immediately to your manager and HR representative via phone and email.

If you sustain an injury or illness at work you are required to record this in an Incident Report Form as soon as possible and email to hr@teg.com.au and your manager.

If an incident occurs on a client, contractor, supplier or venue site, follow the applicable incident response procedure in addition to the TEG reporting and notification process.

Reporting an incident, hazard or near miss is critical even if the injury or illness does not require medical attention.

Incidents/Near misses should be reported using the Incident/Near Miss Form. This form requires sign off from the injured person and their manager.

Documents

Incident Near Miss Report Form

Risk/Assessment & Control Form

Ergonomics

Ergonomics is the design of a workplace. Often we can improve our levels of comfort with relatively simple changes have a look at our Quick Reference Guides.

Ergonomics – Quick Reference

Stretching – Quick Reference

Cash Handling

TEG has guidelines in place in relation to cash handling, opening & closing procedures & security at box offices and project venues. We have information documenting the procedure in the event a robbery should occur while working at a Box Office and Project Venues. Please review the WHS framework document section 19.1 & 19.2 and the two documents below for your reference.

WHS Framework TEG WHS Framework

Prosegur Policies – Prosegur WHS Policy,Prosegur Management System Manual

COVID-19 Protocols

The health and well-being of our people is our primary concern. We ask you all to remain vigilant in the workplace and outside of work (home and during travel) to stop the spread of COVID-19 and protect your colleagues.

Below are the current TEG protocols in response to COVID-19.

Governance

Audit and review are key principles of safety governance at TEG.

Committee Meetings

At TEG committee members meet regularly to discuss health and safety in the workplace and the steps to take to manage or mitigate risks.

Committee meetings have the following functions:

Review existing processes and policies in place
Discuss incidents or accidents and learnings
Discuss findings of workplace audits
Carry out measures to improve the safety of workers
Develop health and safety standards, rules and procedures
Discuss new Health and Safety initiatives

The following committee meetings take place at TEG on a regular basis:

Quarterly meetings for Australia, New Zealand and Asia
Monthly meetings for the Victorian Warehouses

Workplace Audit

At TEG we use inspection checklists to audit the workplace. We have developed different checklists for different workplaces, to manage the complexity and variety of workplaces present across TEG.

Document

Workplace Inspection Checklist Australia and New Zealand

Workplace Inspection Checklist Asia

Venue Inspection Checklist

Compliance Training Audit

Upon commencement with TEG, new starters receive log in details to log into the TEG exchange portal and complete several compliance modules online.

At TEG we audit employees on an annual basis to ensure that they have completed mandatory compliance training modules.

Reporting

Senior Leadership Team

Senior Leadership Team are provided a monthly update on Work Health and Safety matters.

Line Manager

Line Managers are provided with regular updates on Work Health and Safety matters.

Roles and Responsibilities

Work, Health & Safety is a joint responsibility, every person in a workplace has a duty in relation to the safety of that workplace, including:

The PCBU – must ensure the health and safety of its workers and that other persons are not put at risk from its work, so far as is reasonably practicable.
Officers – have a duty to exercise due diligence to ensure that the PCBU complies with its duties.
Workers – have a duty to take reasonable care for their own safety and ensure their actions do not adversely affect the health and safety of others. They must comply with reasonable instructions and cooperate with reasonable policies and procedures relating to health and safety, so far as they are reasonably able.
Other persons at the workplace – have a duty to take reasonable care for their own safety and ensure their actions do not adversely affect the health and safety of others. They must comply with reasonable instructions relating to safety, so far as they are reasonably able.

Person Conducting a Business or Undertaking (PCBU’s)

The definition of a PCBU focuses on the work arrangements and the relationships to carry out the work. In addition to employers, a PCBU can be a corporation, an association, a partnership or sole trader.

A PCBU is a person providing direction in any way to another worker carring out the works.

You may be considered a PCBU if you:

direct or influence work carried out by a worker
engage or cause to engage a worker to carry out work (including through sub-contracting)
have management or control of a workplace

A worker is anyone who carries out work for a PCBU, such as:

an employee
a contractor or sub-contractor
an employee of a contractor or sub-contractor
an employee of a labour hire company
an apprentice or trainee
a student gaining work experience
an outworker
a volunteer.

You can also be a PCBU and a worker if you carry out work for another PCBU.

At TEG, we have a number of roles which might come across contractors/labour hirers or manage a process/task and as such, fall into the definition of a PCBU.

We have arranged for meetings to discuss with individuals who fall into such roles, as if we are directing the person in any way to carry out the works then we are likely to hold safety responsibility to ensure workers are not exposed to risk.

If you are concerned you may be a PCBU or would like to learn more please contact your HR representative hr@teg.com.au

WHS Representatives

To help carry out Emergency Procedures we have the following WHS Representatives in each office location.

Australia

NSW Level 2 (175 Liverpool Street, Sydney, 2001)

Krishna Dwivedi*
Kaeliegh Dodge*
Michael Frydman*
Benney Naden*
Leah Rael

NSW Level 3 (175 Liverpool Street, Sydney, 2001)

Susie Cuthbert*
Eden Russillo
Bill Ambrose*
Larissa Drew* – First Aid Officer

ACT (Suite 2, 57 Eyre Street)

Grace Kelly*

VIC (Level 3, 4 Riverside Quay, Southbank VIC 3006)

Lucy Robertson*
Damian Sawdy
Amanda Salvestro*
Megan Johnston- Bridge – First Aid Officer.
Milan Sharma – First Aid Officer
David Bramble – First Aid Officer

WA (Level 2, 248 Hay Street)

Danica Sarich*
Sarah Sharp – First Aid Officer

QLD (Level 3, 201 Leichhardt Street)

Zac Broad*
Jackson Wright*
Emily Grace – First Aid Officer

SA (3/154 Fullarton Rd)

Jessica Gordon

VIC Warehouse (66 Emu Road Maidstone)

Ian Venn*
Joel Youdell*
Pat Scantlebury*
Kyle Benney*
Joaquin Mendoza*
Tim Johnson* – First Aid Officer
Elias Jabour – First Aid Officer

Asia

Philippines TicketWorld

Ronalyn Solo*
Ernesto Obregon* – First Aid Officer

Singapore

Shawn Quek* -First Aid Officer
Weiru Koh*

Malaysia TicketCharge

Kinnix Chan*
Angeline Tan – First Aid Officer

New Zealand – Christchurch

Austin Procter – First Aid Officer

Auckland

Charlotte Broom

Please note that an asterisk* denotes the WHS representative is a Fire Warden.

Documents
WHS representatives by State and Location (updated)