1. Scope

This policy applies to all eligible Ticketek Entertainment Group (TEG) team members and covers every type of ticket access available.

2. Purpose

At TEG, we believe life is better live. Tickets aren’t just a perk, they’re a way for us to celebrate human connection, recognise and reward great work, and give our people the chance to enjoy the events we proudly bring to life for millions of fans.

This policy sets out a clear and consistent framework for how tickets are distributed and used. We want everyone to enjoy the benefit, while also protecting the integrity of the program with clear rules and boundaries.

3. Policy Statement

Tickets are a benefit offered in good faith, aligned with our values: we celebrate human connection, we partner with purpose for fans, and we empower boldness with clear boundaries.

Ticket allocations are subject to availability and promoter discretion.

Misuse or abuse of tickets undermines fairness and may result in disciplinary action, including loss of ticket benefits and termination of employment. This includes selling, attempting to sell, or otherwise profiting from tickets obtained through this program.

4. Responsibilities

Team Members must:

• Accept or decline tickets within the timeframe provided.
• Personally attend the event with their nominated guest(s).
• Use tickets as intended or, if unable to attend, notify and return them promptly to the nominated representative managing the tickets for that specific event (e.g., Office Manager or Executive Assistant).
• Ensure guest(s) behave responsibly and in line with TEG values.
• Not publicise or share tickets (including presale codes) outside of TEG.
• Never sell, attempt to sell, or financially benefit from tickets obtained through the TEG Ticket Benefit Program. Doing so may result in disciplinary action up to and including termination of employment.

The Company will:

• Allocate tickets fairly and transparently.
• Communicate opportunities and processes clearly.
• Reallocate returned or unused tickets fairly.
• Monitor use and ensure compliance.

5. Ticket Types

5.1 Complimentary Tickets

Complimentary tickets are free tickets offered at the discretion of Ticketek Entertainment Group to eligible team members for selected events.

Principles:

• Complimentary tickets are discretionary and not guaranteed.
• Availability depends on the event, promoter, and location.
• Ticket frequency may vary, and not all events will have complimentary access.

Process:

• Eligible team members are invited via email to express interest by entering a ballot
• A random number generator will be used to fairly allocate tickets.
• Team members who received complimentary tickets in the prior 4 weeks will be deprioritised to ensure equitable access. 
• Successful applicants will be notified via email by the nominated representative and receive tickets electronically.
• Unless otherwise specified, two tickets will be provided per successful team member.

Direct Link Access:

• In some cases, a link may be provided in the email invitation for team members to secure complimentary tickets directly through the site.
• Where this process is used, it will be clearly called out in the email.

5.2 Presale Ticket Access

Exclusive access to purchase event tickets during presale windows before the general public.

Principles:

• Presale tickets are not complimentary and must be paid for by the team member.
• On occasion, a separate offer for complimentary tickets may be provided at a later stage, however this is not guaranteed and should not be assumed as part of the presale opportunity.
• All presale ticket purchases are final and non-refundable, so please ensure you are able to attend before completing your purchase.
• Presale access is provided for personal use only. Sharing presale links or codes externally, purchasing tickets on behalf of others outside of TEG, or purchasing tickets for the purpose of resale is strictly prohibited.
• Misuse of presale access (e.g. sharing codes externally or purchasing for resale) may result in loss of privileges and disciplinary action.
• Ticket availability, eligibility and the frequency of presale opportunities are entirely at the discretion of the promoter and may vary between events.

Process:

• Team members are notified via email when presale opportunities are available.
• The email will include the presale link and instructions for access.

6. Terms & Conditions

Eligibility and Use:

• Ticket benefits apply to permanent and max-term TEG team members only.
• Tickets are for the named team member and their guest(s).
• Tickets are non-transferable. They must not be sold, resold, auctioned, or used for any financial gain.Any attempt to sell or profit from tickets obtained through this program is considered serious misconduct and may result in disciplinary action up to and including termination of employment.
• The team member must personally attend the event with their guest(s).

Availability:

• Tickets are limited and subject to availability at the time of offer.
• Allocation is not guaranteed and may be reallocated if unclaimed or declined.
• Some ticket types are distributed on a first-come, first-served basis.
• Due to demand, you may not always receive tickets for your first-choice event.

Approvals and Distribution:

• Approvals are communicated via email from the nominated representative (e.g., Office Manager or EA).
• Tickets will be distributed electronically

No Substitutions or Cash Alternatives: 

• Tickets cannot be:
  • Exchanged for another event
  • Substituted for cash
  • Redeemed for any other benefit

Attendance and Compliance:

• No-shows (failure to attend without notice) may affect eligibility for future complimentary tickets.
• Non-compliance with this policy may result in:
  • Loss of future ticket benefits
  • Review of eligibility for other company rewards or recognition

7. Policy Review

This policy will be reviewed annually (or as required) to ensure fairness and alignment with business needs. Reviews will be overseen by the People Team.