Australia

What is the pay cycle?

TEG’s pay period runs fortnightly, employee’s salaries are paid one and a half weeks in arrears and half a week in advance.

All approved and eligible variable changes (mileage, casual timesheets, on call timesheets, per diems) must be submitted to payroll@teg.com.au by 5 pm on the cut-off date, as illustrated in the table below, any submissions after this deadline will be processed in the following pay run.

How do I reset my ADP password?

To reset your ADP password please call 1300 726 596 and ask to reset your password with the below details.

Client ID: s105664
User ID: XXXXXX (Employee code with 0 in front)
Employer name: Ticketek Pty Ltd
Your full name.
Your date of birth.
Your home address.

Once you have your User ID and Password, please click on the link below to access ADP.

ADP – Secure Client Login

Once you are in, please ensure you complete the password reset details in the “Change Password” tab located in the top right corner so that you can reset your own password in future.

• Select Change Password
• Select e-mail – and check your e-mail address is correct
• Select Save

How do I update my bank details?

Once you have access to ADP, you can update your personal and banking details at any time. All changes will take effect in the next scheduled pay run.

To change your banking details:

• Hover your mouse over My ESS
• Select My Details
• In the Personal details section select Banking
• After reading the Conditions of Use, select Continue
• After updating your details remember to press Save

How does Single Touch Payroll work?

During the current financial year, the way your income, tax and superannuation information is reported to the Australian Taxation Office (ATO) changed to a new reporting system called Single Touch Payroll (STP). This means there are some changes to how you access your information.

Single Touch Payroll (STP)

STP allows your income, tax and superannuation information to be reported to the ATO every time you get paid. (Previously this information was reported to the ATO at the end of each financial year).

This change means that every time you get paid you will now be able to see in real time your year-to-date income, tax and superannuation information via your myGov account. myGov is the Australian Government’s online portal that allows you to access the ATO, as well as several other government online services.

In addition, with the introduction of STP you will no longer be supplied with a Payment Summary at the end of the financial year. Instead, the ATO have introduced a new Income Statement, which is the equivalent of a Payment Summary.

This guide will explain in more detail on how to access your income, tax and superannuation information through your myGov account.

myGov

To access your Income Statement and view your year-to-date information, log into myGov select ATO online services and follow the prompts.

For a step-by-step guide on how to set this up please click here.

Mileage Claim

To make a claim on your mileage expense for business, please download the form below. Send your completed form to payroll@teg.com.au with your manager’s approval.

Mileage Claim Template Form

New Zealand

What is the pay cycle?

TEG’s NZ pay period runs fortnightly, with employee’s salaries being paid one and a half weeks in arrears and half a week in advance.

All changes are to be submitted by the 3pm Friday, prior to the pay run, any submissions beyond this deadline will be processed in the following pay run.

How do I reset my password in DataCom?

To reset your password on DataCom EasiESS please follow the steps below:

• Access Datacom through here: https://www.datacomdirectaccess.co.nz/login
• Click on Change Password under the heading ‘Employee’.

• This will prompt you to confirm your old password and enter in a new password. Once you have entered in your old and new password’s please click change to change your password.

If you are unsure of your old password details or have been locked out of your account, please email hr@teg.com.au we can request for your password to be reset. You will receive a password reset link with instructions on changing your password.

How do I update my bank account details?

To update your bank account details, tax code, Kiwisaver contribution etc. Please email payrollnz@t-e-g.com.au , and these changes will be processed in the next scheduled pay period.

Malaysia

The pay cycle is monthly. Payroll is processed locally by the TicketCharge Finance Manager. Pay is accessible in your account by the last day of each month. EPF payments are paid directly into your EPF accounts. Your payslips will be emailed to you monthly by the Finance Manager.

Payroll queries such as change in bank details, pay slips questions, super and tax information can be directed as follows:

Malaysia – email payrollmy@teg.com.au

Philippines

What is the pay cycle?

The pay cycle is bi-monthly. Payroll is processed locally by the Ticket World Finance Manager. Pay is accessible in your account by the last day of each month. EPF payments are paid directly into your EPF accounts. Your payslips will be emailed to you monthly by the Finance Manager.

Payroll queries such as change in bank details, pay slips questions, super and tax information can be directed as follows:

Philippines – email payrollphp@teg.com.au

Singapore

What is the pay cycle?

The pay cycle is monthly. Payroll is processed by TEG Finance. Pay is processed by the 15th of each month. CPF payments are paid directly into your CPF accounts. Your payslips will be emailed to you monthly by Payroll Officer.

Payroll queries such as change in bank details, pay slips questions, super and tax information can be directed as follows:

Singapore – email payrollsingapore@teg.com.au

United Kingdom

What is the pay cycle?

The pay cycle is monthly. Payroll is processed by our payroll provider, RSM. Pay is accessible in your account by the last working day of each calendar month for salaried employees and by the 5th of each month for those on a zero hours contract. Your payslips will be emailed to you monthly and will be accessible for you to view and download via your RSM payroll portal.

Payroll queries such as change in bank details, payslip questions, pension and tax information can be directed as follows:

United Kingdom – email hr@tegeurope.com